SORCERY REELS RESPONSIBLE SOCIAL GAMEPLAY

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SORCERY REELS RESPONSIBLE SOCIAL GAMEPLAY

Version: 2.0
Date of Last Update: May 22nd, 2025

Sorcery Reels is committed to promoting responsible gameplay as a core principle of customer care and social responsibility.

We believe it is our duty to you, our valued customers, to ensure that you thoroughly enjoy your experience on our platforms while remaining fully aware of the potential risks associated with computer gameplay if you do not maintain control.

To help you continue enjoying a safe and manageable gaming experience, we fully endorse responsible gameplay and have implemented measures to assist players who wish to control their play. We also reserve the right to unilaterally activate these measures if, in our sole discretion, we deem them necessary.

1. KEEPING TRACK OF YOUR PLAY

1.1. Playing video games should be viewed as an enjoyable pastime. Here are some guidelines to help you maintain control of your gameplay:

• Keep it fun:
1.2. Playing video games is a form of entertainment. They should be played in moderation and not used as an escape from reality or as a means to generate income through winning prizes.

• Don't spend too much:
1.3. Establish a budget for your entertainment and adhere to it. Only purchase Gold Coins if you can genuinely afford them. Remember, you can always utilize free play via Sorcery Reels' alternative methods of entry (refer to the Sweeps Rules).

• Keep track of the time:
1.4. We appreciate your presence and hope you continue playing, but please ensure that gameplay does not consume an excessive amount of your time. Just like attending movies, we are here for your entertainment when you desire it.

• Make use of our gameplay management tools:
1.5. If you require a break, you can temporarily suspend your play at any time by following the steps outlined in Section 2.
1.6. If you suspect you might be playing too frequently, consider the self-assessment questions provided in Section 3 below.

2. STAYING IN CONTROL

2.1. We advocate for responsible gameplay among our customers and, as such, offer a variety of responsible gameplay features.

Account History
2.2. You can access your account history by emailing our Customer Support. This history will display:
a. the result of each play over a 2-week period.
b. your purchase and redemption history over a 2-week period.

The Session Reminder
2.3. Sorcery Reels can assist you in responsible gaming by activating a Session Reminder. This reminder will appear each hour after you have played for 2 continuous hours. It will:
a. temporarily suspend play and indicate how long you have been playing.
b. allow you to either end the session or continue playing.

Set Limits
2.4 To set limits, please include "set limits" in your email to our Customer Support, and they will provide you with a unique link via email. Click on this link to access and apply your desired restriction settings. If the link expires, please contact our Customer Support promptly at support@txgame.club for assistance.

2.5. Purchase Limit: This feature allows you to pre-set a maximum amount of Gold Coins you can purchase within a chosen period.
a. Once the limit is reached, you will not be able to make any new purchases until the limit resets.
b. Period options include Daily, Weekly, or Monthly.
c. The limit can be adjusted or removed at any time. A decrease to the limit will take immediate effect. Conversely, an increase to the limit value or its removal will take effect following a 3-day cooling-off period.

2.6. Play Limit: This feature enables you to set the maximum amount of Sweeps Coins you can play within your chosen time period.
a. Once the limit is reached, you will not be able to play any more Sweeps Coins until the limit resets.
b. Period options include Daily, Weekly, or Monthly.
c. The limit can be adjusted or removed at any time. A decrease in the limit will take immediate effect. Conversely, an increase to the limit or its removal will take effect following a 3-day cooling-off period.

2.7. Daily Time Limit: This feature allows you to set a precise maximum number of hours you can be logged into your account per day, up to a maximum of 10 hours.
a. Once the limit is reached, you will be logged out until the next day.
b. The limit can be adjusted or removed at any time. A decrease to the limit will have an immediate effect. Conversely, an increase to the limit or its removal will take effect following a 3-day cooling-off period.

2.8. We will strive to apply your limits as quickly as practically possible; however, please note that this process requires a reasonable working period for implementation. The limits will not become effective until they have been fully implemented. If you find that the limits have not taken effect, it is your responsibility to inform us immediately.

Take a Break
2.9 You may briefly outline your requests via email, and our Customer Support will provide you with a unique link through email. Please click on the link to access and implement the desired restriction settings. If the link expires, please reach out to our Customer Support via support@txgame.club promptly for assistance. This function allows you to take a short break from gameplay.
a. Available options are 3 days, 7 days, 14 days, or 30 days.
b. It will not be possible to reactivate your account until the chosen period ends.
c. During this time, you will not be able to access the services and will no longer receive any further marketing materials from us.
d. During this time, you will not be able to play any games, make any purchases, or redeem prizes. Current pending redemptions will not be affected. However, if you would like to make a redemption during this period, you will need to contact Customer Support via support@txgame.club.

2.10. Once your "Take a Break" period has expired, access to your account will automatically resume unless you email us to notify that you do not wish to re-open your account.

2.11. We will endeavor to apply your "Take a Break" request as soon as practically possible; however, please note that this process requires a reasonable working period for implementation. The "Take a Break" will not come into effect until it has been fully implemented. If you find it has not taken effect, it is your responsibility to inform us immediately.

Self-Exclusion
2.12 Self-exclusion allows you to suspend your account for a longer time period. If you feel your gameplay has become problematic, you may voluntarily exclude yourself from the Sorcery Reels platform by contacting our Customer Support via support@txgame.club. You may briefly outline your requests via email, and our Customer Support will provide you with a unique link through email. Please click on the link to access and implement the desired restriction settings. If the link expires, please reach out to our Customer Support via support@txgame.club promptly for assistance.

2.13. The self-exclusion request must include your full name, address, and email address to ensure we can locate your account to implement the self-exclusion request.

2.14. After your self-exclusion request has been processed, you will receive a confirmation email that we determine is valid for your account. If you do not receive a confirmation email within 7 days of submitting your self-exclusion request, please immediately email support@txgame.club to advise that your confirmation email has not been received. If we do not receive your confirmation, we will resend the confirmation email on the 8th day after your initial self-exclusion request submission. Should we still not receive a response within 7 days after the resent confirmation email, your account will be closed, and your self-exclusion request will take effect automatically.

2.15. During a self-exclusion period, you will not be able to play any games, make any purchases, or redeem prizes. Current pending redemptions will not be affected.
a. Sweeps Coins expire 90 days after you last log in. We strongly recommend you redeem any redeemable balance in your account before setting a Self-Exclusion. If you need additional information on Sweeps Coins, please refer to our Sweeps Rules.
b. However, if you would like to make a redemption during this period, you will need to contact Customer Support via support@txgame.club.

2.16. Self-exclusion will be for a minimum of 6 months; however, it can extend for as long as you require.

2.17. Self-exclusion status cannot be modified or reversed in any manner for a period of 6 months. Thereafter, you can request the reactivation of your account by contacting our Customer Support via support@txgame.club.

2.18. Where you contact us to re-open your account:

a. Your request will be logged, but access to your account will be subject to a further seven (7) day waiting period for the re-open request. Once this period has expired, you will receive an email asking if you would still like to reactivate your account.

b. We may ask you some questions to ensure that you genuinely wish to open your account and that it is the right option for you.

c. At this point, your account may be re-opened if you still wish to do so and we are satisfied that it should be re-opened. Re-opening of an account will be at our sole discretion.

2.19. We will endeavor to apply your self-exclusion as soon as practically possible; however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been implemented by us and communicated to you. If, after the aforementioned procedures, you find that you are still able to access and log into your account, it is your responsibility to inform us immediately.

2.20. We may exclude you from the Sorcery Reels platform at our sole discretion if there are reasons to indicate that you may have a computer gameplay problem.

2.21. We strongly recommend that you also seek exclusion from all other gameplay platforms you have an active account with.

Stop playing/Close your account
2.22. You may choose to close your account. If you wish to do so, make a written email request to Customer Support via support@txgame.club.

2.23. We reserve the right to refuse or close a customer account in our sole discretion, but any contractual obligations already made by us will be honored accordingly.

3. SELF-ASSESSMENT

3.1. If you believe your or someone else's computer gameplay is becoming problematic, it may be helpful to consider the self-assessment questions below:

a. Do you often re-live gameplay experiences or think about future ones?

b. Do you hide or lie about your gameplay?

c. Do you get very angry when someone or something interrupts a game?

d. Have you ever taken a break from gameplay and binged uncontrollably upon your return?

e. When upset, do you soothe yourself with games or plans to game?

f. Do you find yourself playing casino or poker games in the early morning?

g. Do you find ways to game when away from home?

h. Do you set limits to your gameplay and then break them, playing hours longer than intended?

i. Do you lose hours of sleep to gameplay?

j. Have you called in sick or late to work or skipped classes to play a game?

k. Have you sworn off a game, uninstalled it, and later returned to it?

l. Do you feel guilt and shame around your gameplay?

m. Does your gameplay contribute to arguments in your relationships?

n. Has your gameplay taken the place of any hobbies or sports you used to enjoy?

o. Do you forget appointments, responsibilities, or deadlines at work or school when playing online?

p. Do you become irritated and defensive when people suggest you might be playing online too much?

q. Have your hours spent playing online increased over time?

r. Do you blow off social events to game?

s. Have you lost contact with friends and family since playing online?

t. Do you have intense feelings (highs, lows, anger, fear) while playing online?

3.2. The more questions you answer "yes" to, the more likely it is that you are experiencing difficulties with your gameplay. To speak with someone who can offer advice and support, please contact the Support Organization referred to in Section 4.

4. SUPPORT ORGANIZATION

4.1. Should you wish to access help and support services for people who have been adversely affected by gameplay, we advise you to get in touch with the Computer Gaming Addicts Anonymous (CGAA) via https://www.gamingaddictsanonymous.org/.

4.2. Important: Please note that the CGAA is an independent problem gameplay support service and is NOT in any way affiliated with Sorcery Reels. The CGAA does NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us via support@txgame.club.

PLAYER PROTECTION POLICY

5. PROTECTION OF MINORS

5.1. With the internet accessible via mobile devices and in homes around the world, responsible online gameplay relies heavily on parental control and supervision. To ensure child safety on the internet, we encourage our customers to use filtering software to prevent minors from accessing inappropriate online material.

6. TIPS FOR PARENTS

6.1. We offer the following tips for parents:

a. Keep your username and password safe.

b. Do not leave your computer or device unattended when logged in to your account.

c. Do not use the “Remember Me” feature on a shared computer or device, especially if you share your computer or device with children.

d. Take particular care regarding the use by minors of all electronic and mobile devices.

e. Keep your bank cards and bank account details out of reach of children.

f. Do not allow minors (under 18 years) to participate in any gameplay activity meant for adults (+18 years).

g. Make use of filtering software to prevent your children from accessing inappropriate material online.

6.2. If you share your device or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to gameplay platforms. There are third-party services available that may be able to assist with this, such as:

a. netnanny.com

b. cybersitter.com

c. cyberpatrol.com

7. TIPS FOR PLAYERS

7.1. Ensure that the decision to play Sorcery Reels is your own personal choice.

7.2. Determine how much you will spend before playing.

7.3. Before you start playing, familiarize yourself with the rules of the games.

7.4. We suggest that you do not play on our platform if:

a. it interferes with your daily responsibilities.

b. you are being treated for or are in recovery from any type of dependency.

c. you are under the influence of alcohol or any other substance; or

d. your primary purpose is to pay debts using prizes you might win.